Subject: Ticket Assigned - Conversation with Saranya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 13:11:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saranya Saranya                    Hi           04:44 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:44 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello Saranya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:44 PM, 04th Apr                     Saranya                    2           04:44 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            04:44 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:44 PM, 04th Apr                     Saranya                    2           04:45 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:45 PM, 04th Apr                     Saranya                    1           04:45 PM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:45 PM, 04th Apr                     Saranya                    [email-masked]           04:45 PM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:45 PM, 04th Apr                   Reena                   Good Afternoon Saranya, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:51 PM, 04th Apr                     Saranya                    Hi I need to return my order           04:51 PM, 04th Apr                     Saranya                    But stil in ur system it’s showing processing           04:52 PM, 04th Apr                     Saranya                    I complained to update as Delivered 2 weeks back itself           04:53 PM, 04th Apr                     Saranya                    But no use           04:53 PM, 04th Apr                   Reena                   We would request you to kindly share with us the order id and items name which you want to return           05:00 PM, 04th Apr                   Reena                   We would request you to please share with us the items name which you want us to return back.           05:06 PM, 04th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           05:10 PM, 04th Apr                   Reena                   Saranya, I have not received a response from you still, please confirm if we are still connected?           05:11 PM, 04th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:11 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988744