Subject: Ticket Assigned - Conversation with Monica Ghicu
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 12:18:03 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Monica Ghicu Monica Ghicu                    Hello! The courier picked up my returns today, but I have not received any confirmation of the return being processed from Max. Also, I do not want to be refunded in Shukran Pay. I want to be refunded back on the card I used to purchase the items. Please address these issues.           03:52 PM, 04th Apr                     Monica Ghicu                    When should I expect the confirmation email mentioned yesterday?           03:53 PM, 04th Apr                     Monica Ghicu                    And I need to know that the refund will be sent to my bank account, not to Shukran Pay           03:53 PM, 04th Apr                   Reena                   Good Afternoon Monica, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:57 PM, 04th Apr                     Monica Ghicu                    Thank you, Teena!           03:57 PM, 04th Apr                     Monica Ghicu                    Reena           03:57 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           04:03 PM, 04th Apr                   Reena                   We see that you are contacting us regarding the order id 9423594669           04:06 PM, 04th Apr                   Reena                   We would like to inform you that for the return request for order No.9423594669​, the return product has been collected from your side and it has now reached the warehouse.           04:16 PM, 04th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           04:16 PM, 04th Apr                     Monica Ghicu                    Great. Thank you!           04:16 PM, 04th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:16 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:16 PM, 04th Apr                     Monica Ghicu                    This is all I needed to know. Thank you so much!           04:16 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:17 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5988240