Subject: Ticket Assigned - Conversation with Anees
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 11:04:52 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anees Anees                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anees, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:45 PM, 04th Apr                   Reena                   Good Afternoon Anees, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:50 PM, 04th Apr                     Anees                    Hi           02:51 PM, 04th Apr                     Anees                    When will I receive the refund           02:51 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           02:55 PM, 04th Apr                   Reena                   We see that you are contacting us regarding the order id 9423131459           03:02 PM, 04th Apr                   Reena                   We would like to inform you that for the return request for order No.9423131459​, the return product has been collected from your side and it has now reached the warehouse.           03:02 PM, 04th Apr                   Reena                   We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:02 PM, 04th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account           03:03 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:03 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:04 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987497