Subject: Ticket Assigned - Conversation with Priya Surya
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:39:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priya Surya Priya Surya                    Hello           02:19 PM, 04th Apr                     Priya Surya                             02:19 PM, 04th Apr                     Priya Surya                             02:19 PM, 04th Apr                     Priya Surya                    Please check the order details.   I'm trying to raise an *ONLINE* return request for both the items from this order. But I'm unable to do it. Because the status is still not updated as *Delivered*   So kindly raise a return request on my behalf.           02:20 PM, 04th Apr                   Reena                   Good Afternoon Priya, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:21 PM, 04th Apr                     Priya Surya                    Hello Reena           02:21 PM, 04th Apr                     Priya Surya                 
    Kindly help me raise a return request           02:21 PM, 04th Apr                     Priya Surya                    The details are in the screen shots           02:21 PM, 04th Apr                     Priya Surya                    *Reasons for return*  The bag is not as stiff as in the pictures. Dint find it useful.   The dress - I'm not happy with the fitting.           02:23 PM, 04th Apr                     Priya Surya                    Hello, is this chat still live?           02:26 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           02:26 PM, 04th Apr                     Priya Surya                    Ok           02:26 PM, 04th Apr                   Reena                   We would request you to please confirm with us that you want us to create a return request for this item Floral Print Off-Shoulder Tiered Maxi Dress with Puff Sleeves and Rafia Belt           02:28 PM, 04th Apr                     Pr
 iya Surya                    Yes           02:30 PM, 04th Apr                     Priya Surya                    I confirm           02:30 PM, 04th Apr                     Priya Surya                    And also the bag please           02:30 PM, 04th Apr                     Priya Surya                    I would like to return both           02:31 PM, 04th Apr                     Priya Surya                    I also confirm that both the items are in the ORIGINAL Packaging, UNUSED with all the tags intact           02:32 PM, 04th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9423036809 on 4/4/2023 and the request will be received by the transportation partner within 2-5 working days.           02:33 PM, 04th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to th
 e fullest.           02:33 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:33 PM, 04th Apr                     Priya Surya                    So the return for all the items has been confirmed?           02:34 PM, 04th Apr                     Priya Surya                    I mean the dress and the bag, bothM           02:34 PM, 04th Apr                     Priya Surya                    ???           02:34 PM, 04th Apr                     Priya Surya                    Embroidered handbag with double handle drawstring closure           02:34 PM, 04th Apr                     Priya Surya                    ???           02:34 PM, 04th Apr                   Reena                   We have created a return request under your order id 9423036809 for both the items.           02:35 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:35 P
 M, 04th Apr                     Priya Surya                    I'm waiting for the email confirmation           02:35 PM, 04th Apr                     Priya Surya                    I am able to see the update on the app           02:36 PM, 04th Apr                     Priya Surya                    So I will wait for the pick up agent           02:36 PM, 04th Apr                     Priya Surya                    Thank You very much           02:36 PM, 04th Apr                     Priya Surya                    Yes I can end the chat           02:36 PM, 04th Apr                     Priya Surya                    Bye           02:36 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:39 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987262