Subject: Ticket Assigned - Conversation with Esha Fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:17:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Esha Fatima Esha Fatima                    Hi there           01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello Esha Fatima , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:34 PM, 04th Apr                     Esha Fatima                    2           01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:34 PM, 04th Apr                     Esha Fatima                    2           01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:34 PM, 04th Apr                     Esha Fatima                    1           01:34 PM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:35 PM, 04th Apr                     Esha Fatima                    [email-masked]           01:35 PM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:35 PM, 04th Apr                   Reena                   Good Afternoon Esha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:43 PM, 04th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:46 PM, 04th Apr                   Reena                   Esha, I have not received a response from you still, please confirm if we are still connected?           01:47 PM, 04th Apr                     Esha Fatima                    Hi reena           01:48 PM, 04th Apr                     Esha Fatima                    I have cridet voucher n i m unable to redeem it           01:48 PM, 04th Apr                     Esha Fatima                    R u there reena           01:49 PM, 04th Apr                   Reena                   We would request you to kindly share with us the credit voucher which you are trying to use           01:54 PM, 04th Apr                     Esha Fatima                             01:55 PM, 04th Apr                     Esha Fatima                    This is my second time i m shared this voucher but nobody is assisting me           01:56 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           02:03 PM, 04th Apr                     Esha Fatima                    Ok           02:04 PM, 04th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:12 PM, 04th Apr                   Reena                   We will escalate your query to the technical team and will be in touch with you asap to assist you in resolving this concern.           02:12 PM, 04th Apr                   Reena                   Please allow us some time to do a needful.           02:13 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:13 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:17 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987044