Subject: Ticket Assigned - Conversation with Suna ?
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:16:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Suna ? Suna ?                    Hello           01:45 PM, 04th Apr                     Suna ?                    Still waiting on my order. Even though expected date was yesterday. “Thank you for your order. Order 9423942967 for Juniors Printed 5-Piece Clothi... +4more item(s) for AED  282.2 is confirmed. Expect delivery by 03-04-2023.”           01:48 PM, 04th Apr                   Reena                   Good Afternoon Suna, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           01:49 PM, 04th Apr                     Suna ?                    Still waiting on my order. Even though expected date was yesterday. “Thank you for your order. Order 9423942967 for Juniors Printed 5-Piece Clothi... +4more item(s) for AED  282.2 is confirmed. Expect delivery by 03-04-2023.”           01:50 PM, 04th Apr                     Suna ?                    When I called Babyshop last night they told me it should be delivered by tonight (yesterday) as there are no problems with it           01:51 PM, 04th Apr                     Suna ?                    Then I called again at 12 and they said it won’t be delivered tonight since delivery is only until 10. But they will make an urgent request for it to come ASAP.           01:51 PM, 04th Apr                     Suna ?                    It’s still not here. Very disappointing.           01:52 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           01:56 PM, 04th Apr                     Suna ?                    Are you still checking the details?           02:01 PM, 04th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           02:04 PM, 04th Apr                     Suna ?                    When will I get it and why?!           02:04 PM, 04th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.           02:04 PM, 04th Apr                     Suna ?                    Why would they tell me it will be delivered yesterday when I called?           02:05 PM, 04th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040423000527 with tracking id FP040423000527           02:05 PM, 04th Apr                   Reena                   However, we will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:06 PM, 04th Apr                   Reena                   Please allow us some time to do a needful.           02:06 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:06 PM, 04th Apr                     Suna ?                    The man I spoke to last night said he would put an urgent request so I get the order ASAP today. Did he not do that? What is taking so long?           02:08 PM, 04th Apr                     Suna ?                    How can I speak to 3 different people and they all said it will come yesterday and if not then urgently today, first thing, but it’s already the afternoon and I haven’t received anything           02:09 PM, 04th Apr                     Suna ?                    This is terrible customer service. Unacceptable           02:09 PM, 04th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:09 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:10 PM, 04th Apr                     Suna ?                    I’ll be assured when I receive my items NOW.           02:10 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           02:16 PM, 04th Apr                     Suna ?                    You haven’t assisted me with anything!           02:16 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5987037