Subject: Ticket Assigned - Conversation with Saima
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 10:10:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saima Saima                    hi           01:36 PM, 04th Apr                   Reena                   Good Afternoon Saima, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:44 PM, 04th Apr                     Saima                    Hi           01:44 PM, 04th Apr                     Saima                    i need to check regarding order 9422447625           01:44 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           01:46 PM, 04th Apr                     Saima                    thank u           01:47 PM, 04th Apr                   Reena                   Your order ID 9422447625 is now ready for collection.           01:52 PM, 04th Apr                   Reena                   Kindly make sure to have your Emirates ID or Passport, during the pi
 ckup.           01:52 PM, 04th Apr                   Reena                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           01:52 PM, 04th Apr                     Saima                    i never received sms           01:53 PM, 04th Apr                   Reena                   If you do not receive SMS to collect your order you can consider this conversation as order confirmation           01:53 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:53 PM, 04th Apr                     Saima                    yes...actually is it possible to cancel the order           01:55 PM, 04th Apr                   Reena                   We would request to please confirm with us that you want us to cancel your order id 9422447625           02:03 PM, 04th Apr                     Saima                    yes plz cancel order 9422447625           0
 2:04 PM, 04th Apr                   Reena                   Asper your request we have cancelled your order id 9422447625           02:08 PM, 04th Apr                     Saima                    thank you           02:08 PM, 04th Apr                   Reena                   We have checked and as we can see a refund amount of AED 109 has been successfully processed on 4/4/2023 to the original mode of payment. An email notification regarding the same was sent to your email address.           02:09 PM, 04th Apr                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           02:09 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:09 PM, 04th Apr                     Saima                    Thank you ...much appreciated           02:09 PM, 04th Apr                   Reena                   It was a pleasure to
  assist you. Thank you for shopping with Max.   Have a wonderful day.           02:10 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986982