Subject: Ticket Assigned - Conversation with Kevin Thomas Mathew
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 08:37:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kevin Thomas Mathew Kevin Thomas Mathew                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kevin Thomas Mathew, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423935847 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:18 PM, 04th Apr                     Kevin Thomas Mathew                    ?           12:20 PM, 04th Apr                   Reena                   Good Afternoon Kevin, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           12:21 PM, 04th Apr                     Kevin Thomas Mathew                    Is my order ready for pick up           12:21 PM, 04th Apr                     Kevin Thomas Mathew                    I should get it yesterday           12:21 PM, 04th Apr                     Kevin Thomas Mathew                    But no update received till now           12:22 PM, 04th Apr                     Kevin Thomas Mathew                    ??           12:23 PM, 04th Apr                     Kevin Thomas Mathew                    Are you there?           12:26 PM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           12:27 PM, 04th Apr                     Kevin Thomas Mathew                    Ok           12:27 PM, 04th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           12:33 PM, 04th Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:33 PM, 04th Apr                   Reena                   Please allow us some time to do a needful.           12:34 PM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:34 PM, 04th Apr                     Kevin Thomas Mathew                    No           12:34 PM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           12:36 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5986049