Subject: Ticket Assigned - Conversation with Tousif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 08:30:20 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tousif Tousif                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Tousif Bot:  Hi Tousif, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  528976463            12:15 PM, 04th Apr                   Reena                   Good Afternoon Tousif, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:20 PM, 04th Apr                     Tousif                    Hi, Hope all is well!           12:20 PM, 04th Apr                     Tousif                    I have a Babyshop coupon and not sure why it’s not working           12:20 PM, 04th Apr                     Tousif                    Can you help me with that           12:21 PM, 04th Apr                   Reena                   We would request you to kindly share with us the coupon which you are trying to use           12:24 PM, 04th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 04th Apr                   Reena                   Tousif, I have not received a response from you still, please confirm if we are still connected?           12:29 PM, 04th Apr                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           12:29 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985981