Subject: Ticket Assigned - Conversation with Waterman
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:57:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Waterman Waterman                    Hi           11:27 AM, 04th Apr                     Waterman                    Morning           11:27 AM, 04th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:30 AM, 04th Apr                     Waterman                    Hi Reena           11:30 AM, 04th Apr                     Waterman                    Regarding case #5931044           11:30 AM, 04th Apr                     Waterman                    Let me know are you planning to pick-up the item or I have to keep it with me whole time checking my phone for call           11:31 AM, 04th Apr                     Waterman                    Reena are you there           11:33 AM, 04th Apr                   Reena                   We sincerely apologiz
 e for the inconvenience caused.           11:34 AM, 04th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:34 AM, 04th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:34 AM, 04th Apr                     Waterman                    Ok           11:34 AM, 04th Apr                     Waterman                    When this as soon as possible will happen  Any particular time           11:34 AM, 04th Apr                   Reena                   Please allow us some time to do a needful and we will le you know the update on your e-mail id           11:39 AM, 04th Apr                     Waterman                    Ok           11:40 AM, 04th Apr                     Waterman                    I wil
 l wait           11:40 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:43 AM, 04th Apr                     Waterman                    Ya           11:43 AM, 04th Apr                     Waterman                    One more           11:43 AM, 04th Apr                     Waterman                    Regarding my current order 9423830139           11:43 AM, 04th Apr                     Waterman                    When it will be delivering           11:44 AM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           11:50 AM, 04th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           11:51 AM, 04th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your p
 ackage to get it delivered to you as soon as possible.           11:51 AM, 04th Apr                     Waterman                    Really what happened to max           11:51 AM, 04th Apr                     Waterman                    Now max having a worst service           11:52 AM, 04th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP040323003001 with tracking id FP040323003001           11:52 AM, 04th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:52 AM, 04th Apr                   Reena                   However, we will escalate to our concern team to deliver your order as soon as possible.           11:55 AM, 04th Apr                   Reena                   P
 lease let us know if we can assist you any other queries.           11:55 AM, 04th Apr                     Waterman                    Ok           11:55 AM, 04th Apr                     Waterman                    Ok           11:55 AM, 04th Apr                     Waterman                    No           11:55 AM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:56 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985689