Subject: Ticket Assigned - Conversation with Hi My Name Is Maha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:47:09 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi My Name Is Maha Hi My Name Is Maha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi my name is maha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:28 AM, 04th Apr                   Reena                   Good Afternoon Maha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:30 AM, 04th Apr                     Hi My Name Is Maha                    Good morning, this is about the order 7823860672 i received it yesterday and still it shows in Order history on the app that the order is preocessing. I need to return items.           11:31 AM, 04th Apr                     Hi My Name Is Maha                    Reena, are you here?           11:32 AM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           11:34 AM, 04th Apr                     Hi My Name Is Maha                    Ok           11:34 AM, 04th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           11:37 AM, 04th Apr                     Hi My Name Is Maha                    No worries, i just need this fixed please           11:38 AM, 04th Apr                   Reena                   We would request you to kindly share with us the items name which you want to return           11:38 AM, 04th Apr                     Hi My Name Is Maha                    I would like to return the dress, and the yellow slippers           11:38 AM, 04th Apr                     Hi My Name Is Maha                             11:41 AM, 04th Apr                   Reena                   We will escalate your query regarding the order status to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:44 AM, 04th Apr                   Reena                   Please allow us some time to do a needful.           11:44 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:44 AM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:46 AM, 04th Apr                     Hi My Name Is Maha                    Did yiu set a return claim, or should i wait untill my order status is updated and do it myself?           11:46 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985602