Subject: Ticket Assigned - Conversation with Prince Ugochukwu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 07:07:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Prince Ugochukwu Prince Ugochukwu                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Prince Ugochukwu Bot:  Hi Prince Ugochukwu, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9420920437 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2023-04-03     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502239459            10:44 AM, 04th Apr                     Prince Ugochukwu                    ok           10:46 AM, 04th Apr                   Reena                   Good Afternoon Prince, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:47 AM, 04th Apr                     Prince Ugochukwu                    Your update says my order 9420920437 has been collected. I want to know who collected it.           10:48 AM, 04th Apr                     Prince Ugochukwu                    I didn't authorise anyone to collect it on my behalf           10:48 AM, 04th Apr                     Prince Ugochukwu                    I'm surprised           10:48 AM, 04th Apr                     Prince Ugochukwu                    I'm in Abu Dhabi at the moment, actually. My return date is April 12           10:50 AM, 04th Apr                     Prince Ugochukwu                    I don't understand how someone else collected it and by what means of identification           10:50 AM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           10:54 AM, 04th Apr                     Prince Ugochukwu                    OK. I thought you were doing so already           10:55 AM, 04th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:03 AM, 04th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:04 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:05 AM, 04th Apr                     Prince Ugochukwu                    ok           11:05 AM, 04th Apr                     Prince Ugochukwu                    I hope so           11:05 AM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:07 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985277