Subject: Ticket Assigned - Conversation with Afzal
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:44:49 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afzal Afzal                    Hey           10:28 AM, 04th Apr                     Afzal                    It’s still showing processing           10:29 AM, 04th Apr                   Reena                   Good Morning Afzal, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:29 AM, 04th Apr                     Afzal                    So please help to return items and wanna change it           10:29 AM, 04th Apr                     Afzal                    Help me           10:29 AM, 04th Apr                     Afzal                    Im waiting for 3 days           10:30 AM, 04th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:31 AM, 04th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           10:31 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:31 AM, 04th Apr                     Afzal                    Can i try return manually by calling costomer care           10:32 AM, 04th Apr                     Afzal                    Okay           10:32 AM, 04th Apr                     Afzal                    Please give me any solution to return           10:33 AM, 04th Apr                     Afzal                    Connect me with your head department           10:33 AM, 04th Apr                   Reena                   We would request you to kindly allow us some time to do a needful, as we have escalated regarding the order status to the concern team.           10:34 AM, 04th Apr                     Afzal                    How many more time you need?           10:36 AM, 04th Apr                     Afzal                    Im waiting 72 hours to return these           10:36 AM, 04th Apr                   Reena                   We will be fixing this issue as soon as possible and once the issue will be fixed we will send you an email regarding the same.           10:36 AM, 04th Apr                     Afzal                    Hey           10:37 AM, 04th Apr                     Afzal                    Still you don’t know when it will be solved           10:37 AM, 04th Apr                     Afzal                    So ask your superiors for any alternative way to return           10:37 AM, 04th Apr                     Afzal                    It’s not my fault           10:38 AM, 04th Apr                   Reena                   We regret to inform you that there is no alternative way to return, if we will create your return request at the moment so you will not get your shukran points, as the status of your order has not been updated yet.           10:41 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:43 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985145