Subject: Ticket Assigned - Conversation with Vahbeez Mehta
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:25:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vahbeez Mehta Vahbeez Mehta                    Hello           09:48 AM, 04th Apr                     Vahbeez Mehta                    My order no is 9420464774 and i woul like an update on the my return request plz.           09:48 AM, 04th Apr                   Reena                   Good Morning Vahbeez, Thank you for contacting Max. This is Reena, I will be happy to assist you.           09:59 AM, 04th Apr                     Vahbeez Mehta                    Hi Reena           09:59 AM, 04th Apr                     Vahbeez Mehta                    Can u plz look into this it's been 2 weeks now and I am continuously following up but there has been no progress or update on this it's very disappointing           10:00 AM, 04th Apr                     Vahbeez Mehta                    If ur courier can not manage a pick up then plz give me the no. So i can co
 ntact them           10:01 AM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           10:04 AM, 04th Apr                     Vahbeez Mehta                    Ok           10:04 AM, 04th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           10:09 AM, 04th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:09 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:09 AM, 04th Apr                     Vahbeez Mehta                    I have heard this through the 2 weeks of contacting you all.           10:10 AM, 04th Apr                     Vahbeez Mehta                    I
  would like to know what the status on my request is plz           10:11 AM, 04th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           10:12 AM, 04th Apr                   Reena                   We will let you know the update on your e-mail id           10:12 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:12 AM, 04th Apr                     Vahbeez Mehta                    The update on my email 1 day they sent me my request is cancelled next day they sent it will be resolved           10:13 AM, 04th Apr                     Vahbeez Mehta                    I would like to know the status on it ?           10:14 AM, 04th Apr                   Reena                   As per the tracking we see that our driver is out for collection           10:19 AM, 04th Apr     
                 Vahbeez Mehta                    But that's been like that for the past 2 weeks           10:19 AM, 04th Apr                   Reena                   Please be assured to received a call from our courier agent prior to the collection of your items on the mobile number you provided +971501682955           10:19 AM, 04th Apr                   Reena                   We will escalate to the courier partner to arrange the returns collection for the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:20 AM, 04th Apr                     Vahbeez Mehta                    Ok           10:20 AM, 04th Apr                     Vahbeez Mehta                    I hope so           10:20 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:23 AM, 04th Apr                     Vahbeez Mehta                    No thank u           10:23 AM, 04th
  Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           10:24 AM, 04th Apr                     Vahbeez Mehta                    Thank u you too           10:25 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5985048