Subject: Ticket Assigned - Conversation with Shelvin Jose
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 06:13:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shelvin Jose Shelvin Jose                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Shelvin jose, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8424122038 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96566847454 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  When I made the order, delivery charge not mentioned now it’s showing 2 kwd Customer:  I want to make my order to  click and collect Customer:  No need delivery Agent:  Good Morning Shelvin, Thank you for contacting Splash. This is Reena, I will be happy to assist you. Agent:  It will just take a moment to check the details for you. Agent:  We would like to inform you that delivery charges are free on orders above KWD 18 Agent:  Please let us know if we can assist you any other queries. Agent:  It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:57 AM, 04th Apr                     Shelvin Jose                    I want to change my order delivery           09:57 AM, 04th Apr                     Shelvin Jose                    Can you please make it click and collect           09:58 AM, 04th Apr                   Reena                   Good Morning Shelvin, Thank you for contacting Splash This is Reena, I will be happy to assist you.           09:59 AM, 04th Apr                     Shelvin Jose                    Can please change my order to click and collect           10:00 AM, 04th Apr                     Shelvin Jose                    I will collect  from your store           10:00 AM, 04th Apr                   Reena                   We have checked you have placed your order as home delivery and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           10:03 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:03 AM, 04th Apr                     Shelvin Jose                    Then can you please cancel my order           10:03 AM, 04th Apr                     Shelvin Jose                    Thanks           10:06 AM, 04th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           10:10 AM, 04th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           10:10 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           10:10 AM, 04th Apr                     Shelvin Jose                    Thanks           10:12 AM, 04th Apr                   Reena                    It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           10:13 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984992