Subject: Ticket Assigned - Conversation with Julie Nithin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Apr 2023 05:56:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Julie Nithin Julie Nithin                    Hi           09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hello Julie Nithin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:32 AM, 04th Apr                     Julie Nithin                    2           09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:32 AM, 04th Apr                     Julie Nithin                    3           09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Hi Julie Nithin , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:32 AM, 04th Apr                     Julie Nithin                    3           09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:32 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:32 AM, 04th Apr                     Julie Nithin                    2           09:33 AM, 04th Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:33 AM, 04th Apr                     Julie Nithin                    1           09:34 AM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:34 AM, 04th Apr                     Julie Nithin                    Is it possible to get the refund to my credit , when i return a product which is paid using debit card?           09:34 AM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:34 AM, 04th Apr                     Julie Nithin                    [email-masked]           09:34 AM, 04th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:34 AM, 04th Apr                     Julie Nithin                    Is it possible to get the refund to my credit , when i return a product which is paid using debit card?           09:35 AM, 04th Apr                   Reena                   Good Morning Julie, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:39 AM, 04th Apr                   Reena                   It will just take a moment to check the details for you.           09:41 AM, 04th Apr                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9423119541           09:44 AM, 04th Apr                     Julie Nithin                    Yes the same           09:44 AM, 04th Apr                   Reena                   We would like to inform you that the amount which you have paid by the card it will be refunded card only and rest amount will be back in your my credit account           09:50 AM, 04th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account AED 34.77 and original AED 103.23 payment method within 7-14 working days.           09:52 AM, 04th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:52 AM, 04th Apr                     Julie Nithin                    Ok           09:53 AM, 04th Apr                     Julie Nithin                    Thankyou           09:53 AM, 04th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:56 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5984902