Subject: RE: Call back +971582581910
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Mario Hisham <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, "Reena Kumari" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 3 Apr 2023 15:37:22 +0000

Hi Manish,

We have contacted this customer on the 31st of March, and informed him to check with bank.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Manish Kumar [mailto:[email-masked]]
Sent: Monday, April 3, 2023 11:58 AM
To: jessie caparas; malik ismail
Cc: Saeed Khawaldeh; Mario Hisham; Apoorv Joshi; Mohammad Khalid; Reena Kumari; Nikhil Bishnoi; escalations dxbteam
Subject: Re: Call back +971582581910

Hi Team,

Kindly help us on the below call back request.
cx's Name: Dina Ghanem
cx's Email: [email-masked]<mailto:[email-masked]>

Contact number: +971582581910

Problem Statement: Amounts not reverted against the cancelled order.

Order Date : 3/2/23

Amounts : AED 52 against the Order id : 9417153023;  AED 23.2 against the order id : 9417154081; AED 71.2 against the order id : 9417154158 and AED 119.2 against the order id : 9417155445

Transation ids : 969202, 969818, 970376 and 971747

Assistance Required: Cx is complaining that he did not received any amount for the above mentioned order ids. The order were cancelled due to Babyshop pricing issue.

Kindly resolve the issue asap.

Regards,
Mohammad Khalid

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Reena Kumari" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 30, 2023 6:15:47 PM
Subject: Re: Refund against the cancelled orders - 9417153023, 9417154081, 9417154158, 9417155445

Hi Team,

Kindly assist us with the below query. The cx is angry and wants a call back at the earliest.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Reena Kumari" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 3:50:10 PM
Subject: Re: Refund against the cancelled orders - 9417153023, 9417154081, 9417154158, 9417155445

Hi Team,

Kindly assist us with the below query. The cx is angry and wants a call back at the earliest.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 24 March, 2023 12:15:18
Subject: Fwd: Refund against the cancelled orders - 9417153023, 9417154081, 9417154158, 9417155445

Hi Team,

Kindly assist us with the below query. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 March, 2023 14:24:56
Subject: Refund against the cancelled orders.

Hi Team,

Problem Statement: Amounts not reverted against the cancelled order.

Order Date : 3/2/23

Amounts : AED 52 against the Order id : 9417153023;  AED 23.2 against the order id : 9417154081; AED 71.2 against the order id : 9417154158 and AED 119.2 against the order id : 9417155445

Transation ids : 969202, 969818, 970376 and 971747

cx's Name: Dina Ghanem
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Cx is complaining that he did not received any amount for the above mentioned order ids. The order were cancelled due to Babyshop pricing issue.

Kindly resolve the issue asap.

Regards,
Mohammad Khalid