Subject: Ticket Assigned - Conversation with Thasneem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:19:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Thasneem Thasneem                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi thasneem, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:56 PM, 03rd Apr                   Reena                   Good Afternoon Thasneem, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:02 PM, 03rd Apr                     Thasneem                    Hi can u check my latest order           03:03 PM, 03rd Apr                     Thasneem                    9423788575           03:04 PM, 03rd Apr                     Thasneem                    I received the order now           03:04 PM, 03rd Apr                     Thasneem                             03:04 PM, 03rd Apr                     Thasneem                    This was not the item I ordered           03:05 PM, 03rd Apr                     Thasneem                    I am not sure how can they deliver such different item against what I have ordered           03:05 PM, 03rd Apr                     Thasneem                             03:06 PM, 03rd Apr                     Thasneem                    This was the item I ordered           03:06 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           03:08 PM, 03rd Apr                     Thasneem                    Ok           03:09 PM, 03rd Apr                   Reena                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           03:12 PM, 03rd Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9423788575 on 3/4/2023 and the request will be received by the transportation partner within 2-5 working days.           03:13 PM, 03rd Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           03:13 PM, 03rd Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           03:14 PM, 03rd Apr                     Thasneem                    But this is too bad           03:14 PM, 03rd Apr                     Thasneem                    Can I get the same item           03:14 PM, 03rd Apr                   Reena                   As we have initiated a return request for this item meanwhile we would request you to please place a new order for this item.           03:16 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           03:17 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:18 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978643