Subject: Ticket Assigned - Conversation with Manal
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 11:14:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manal Manal                    Hi           02:44 PM, 03rd Apr                     Manal                    My order is delivered but not updated as delivered on the app           02:44 PM, 03rd Apr                     Manal                    I need to return some items but I can’t because of it           02:44 PM, 03rd Apr                     Manal                    Can you help me           02:44 PM, 03rd Apr                     Manal                    Return/exchange           02:45 PM, 03rd Apr                     Manal                    Order Number - 9423521915           02:45 PM, 03rd Apr                   Reena                   Good Afternoon Manal, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:47 PM, 03rd Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:49 PM, 03rd Apr                   Reena                   We would request you to kindly share with us the items name which you want us to return back           02:50 PM, 03rd Apr                     Manal                    Okay           02:50 PM, 03rd Apr                     Manal                    Floral Print Pie Crust Neck Top with Puff Sleeves (M)           02:51 PM, 03rd Apr                     Manal                    And           02:51 PM, 03rd Apr                     Manal                    All-Over Pleat Textured Frill Detail Top with Spaghetti (M)           02:51 PM, 03rd Apr                     Manal                    I want to exchange this for large           02:51 PM, 03rd Apr                   Reena                   We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.           02:57 PM, 03rd Apr                   Reena                   You can return your Max product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           02:58 PM, 03rd Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           02:58 PM, 03rd Apr                   Reena                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max  store in the UAE.           02:58 PM, 03rd Apr                     Manal                    That’s fine. Can you create a return for me for both the items           02:58 PM, 03rd Apr                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           02:58 PM, 03rd Apr                     Manal                    I will just buy what I need in exchange later           02:58 PM, 03rd Apr                   Reena                   In order to exchange please visit the nearby Max store.           03:03 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           03:03 PM, 03rd Apr                     Manal                    I don’t want to exchange           03:03 PM, 03rd Apr                     Manal                    I want to return           03:03 PM, 03rd Apr                     Manal                    I want to return two items from Order Number - 9423521915           03:03 PM, 03rd Apr                   Reena                   We would request you to kindly share with us the items name which you want us to return back.           03:06 PM, 03rd Apr                     Manal                    Floral Print Pie Crust Neck Top with Puff Sleeves (M)           03:06 PM, 03rd Apr                     Manal                    All-Over Pleat Textured Frill Detail Top with Spaghetti (M)           03:07 PM, 03rd Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9423521915 on 3/4/2023 and the request will be received by the transportation partner within 2-5 working days.           03:11 PM, 03rd Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           03:11 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           03:11 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:14 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978594