Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:46:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423851832 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585984386            02:28 PM, 03rd Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you           02:33 PM, 03rd Apr                     Hi                    Hi           02:34 PM, 03rd Apr                     Hi                    Can you give me the exact status of my order           02:35 PM, 03rd Apr                     Hi                    Are you there           02:36 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           02:36 PM, 03rd Apr                     Hi                    Ok           02:37 PM, 03rd Apr                   Reena                   We can see that you have placed the order on Apr 3, 2023 and expected delivery date is Apr8, 2023           02:37 PM, 03rd Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:38 PM, 03rd Apr                     Hi                    As I received message that it will be delivered by 9th           02:38 PM, 03rd Apr                   Reena                   If you do not receive your order in specified time, please get back to us.           02:38 PM, 03rd Apr                     Hi                    If so I will cancel the order           02:38 PM, 03rd Apr                     Hi                    I ordered it for specific day           02:39 PM, 03rd Apr                     Hi                    On 8th you can’t say it will be delivered on 9th           02:39 PM, 03rd Apr                     Hi                    I need it on 9th           02:40 PM, 03rd Apr                     Hi                    I don’t understand why it takes almost 8 days for delivery           02:40 PM, 03rd Apr                   Reena                   We will try to deliver your order as soon as possible.           02:40 PM, 03rd Apr                     Hi                    I want it by 8th           02:41 PM, 03rd Apr                     Hi                    Please make a note           02:41 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           02:44 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:45 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978317