Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:42:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504380653 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  hello Agent:  Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Dear Customer, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:31 PM, 03rd Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you           02:33 PM, 03rd Apr                     Hi                    hi ive requested for return of items           02:33 PM, 03rd Apr                     Hi                    but it hasnt been collected till yet           02:33 PM, 03rd Apr                   Reena                   We are unable to locate your order id kindly confirm with us your order id.           02:36 PM, 03rd Apr                     Hi                    9420590551           02:37 PM, 03rd Apr                   Reena                   Thank you for sharing the order id           02:39 PM, 03rd Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:39 PM, 03rd Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           02:39 PM, 03rd Apr                   Reena                   Please allow us some time to do a needful.           02:39 PM, 03rd Apr                     Hi                    ok thanks           02:39 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           02:40 PM, 03rd Apr                     Hi                    nope just the collection of items for return and the refund after           02:40 PM, 03rd Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:41 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           02:41 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5978257