Subject: Ticket Assigned - Conversation with Abdul Sammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 10:07:58 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Sammed Abdul Sammed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  abdul sammed Bot:  Hi abdul sammed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568001517            01:40 PM, 03rd Apr                     Abdul Sammed                    Recently i purchased some items from App           01:43 PM, 03rd Apr                   Reena                   Good Afternoon Abdul, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:43 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           01:45 PM, 03rd Apr                     Abdul Sammed                    Ok           01:46 PM, 03rd Apr                     Abdul Sammed                    But both shirt and t shirt are big size!! Can i replace it with small size?           01:47 PM, 03rd Apr                     Abdul Sammed                    I m hee           01:50 PM, 03rd Apr                     Abdul Sammed                    Here           01:51 PM, 03rd Apr                     Abdul Sammed                    Helloooo           01:55 PM, 03rd Apr                   Reena                   We see that you are contacting us regarding the order id 9423351061           01:56 PM, 03rd Apr                     Abdul Sammed                    Yes           01:56 PM, 03rd Apr                     Abdul Sammed                    Yesterday i recived it. But both shirt and t shirt are big size!! Can i replace it with small size?           01:57 PM, 03rd Apr                   Reena                   We understand that you wish to exchange your some items. Please know that in order to exchange the item.           02:02 PM, 03rd Apr                   Reena                   You can return your Centrepoint product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           02:02 PM, 03rd Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           02:03 PM, 03rd Apr                   Reena                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash/Centrepoint store in the UAE.           02:03 PM, 03rd Apr                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           02:03 PM, 03rd Apr                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           02:03 PM, 03rd Apr                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:03 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           02:03 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:07 PM, 03rd Apr                     Abdul Sammed                    From  app i cannot exchange with same price?? There is no option?           02:07 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977934