Subject: Ticket Assigned - Conversation with Catherine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 09:57:29 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Catherine Catherine                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  catherine Bot:  Hi catherine, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545143184            01:21 PM, 03rd Apr                     Catherine                    Can I change the item that I order           01:23 PM, 03rd Apr                   Reena                   Good Afternoon Catherine, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:29 PM, 03rd Apr                     Catherine                    Can I exchange the item that I order           01:32 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           01:32 PM, 03rd Apr                     Catherine                    They delivered wrong size for me           01:32 PM, 03rd Apr                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9423764464           01:36 PM, 03rd Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:37 PM, 03rd Apr                     Catherine                    Yes           01:39 PM, 03rd Apr                     Catherine                    Yes that is my order number           01:39 PM, 03rd Apr                     Catherine                    Can I request to return the items and change thr wrong size           01:40 PM, 03rd Apr                   Reena                   We would request you to kindly confirm the item name which you have received in wrong size.           01:40 PM, 03rd Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           01:42 PM, 03rd Apr                     Catherine                    Avengers cre neck shirt           01:43 PM, 03rd Apr                   Reena                   We sincerely apologize for the inconvenience caused to you.           01:44 PM, 03rd Apr                   Reena                   We will create a return request for this item and notify you on your e-mail id.           01:44 PM, 03rd Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           01:45 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           01:45 PM, 03rd Apr                     Catherine                    I also want to return the other item coz it doesnt fit for me           01:46 PM, 03rd Apr                     Catherine                    2xtremz triped tshirt           01:46 PM, 03rd Apr                     Catherine                    So i have 2 items that I need to return           01:46 PM, 03rd Apr                   Reena                   We will create a return request for both the items and let you know the update on your e-mail id.           01:47 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           01:47 PM, 03rd Apr                     Catherine                    So can you change the size or it will be returned and I meed to placed again an order           01:47 PM, 03rd Apr                   Reena                   You can return the items and get refunded meanwhile you can place the new order           01:49 PM, 03rd Apr                     Catherine                    Ok thanks           01:50 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:57 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977807