Subject: Ticket Assigned - Conversation with My Order Is Not Completing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 09:37:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with My Order Is Not Completing My Order Is Not Completing                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  my order is not completing Bot:  Hi my order is not completing, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423969555 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0501017434            01:27 PM, 03rd Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:29 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           01:31 PM, 03rd Apr                   Reena                   We'd like to confirm you that order number 9423969555 has not been placed successfully as the payment from your credit card used has been unsuccessful.           01:34 PM, 03rd Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:35 PM, 03rd Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:35 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           01:35 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:36 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977612