Subject: Ticket Assigned - Conversation with Katerina Murray
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 09:01:50 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Katerina Murray Katerina Murray                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  katerina murray Bot:  Hi katerina murray, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97338058848            12:41 PM, 03rd Apr                     Katerina Murray                    My order number 7822827324 was deli ered 30/3. I wouod like to request online return. However the order is stil nlt marked as delivered i therefore cannot ask for return.           12:43 PM, 03rd Apr                   Reena                   Good Afternoon Katerina, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:44 PM, 03rd Apr                     Katerina Murray                    Thank you.           12:45 PM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           12:48 PM, 03rd Apr                     Katerina Murray                    Hello?           12:50 PM, 03rd Apr                   Reena                   We would request you to kindly share with us the items name which you want us to return back.           12:52 PM, 03rd Apr                     Katerina Murray                    I wa g           12:52 PM, 03rd Apr                     Katerina Murray                    I want to return all order none of them fitted.           12:53 PM, 03rd Apr                     Katerina Murray                    I think you just need to mark the order delivered? It was delivered on Thursday?           12:53 PM, 03rd Apr                     Katerina Murray                    Five splash dresses. Lee cooper all o er prunt dress, 2xtremz all over floral print maxi dress, prinyed maxi a-linr dres, floral pri t mini tiered dress, 2xtremz floral print square neck maxi dress.           12:55 PM, 03rd Apr                   Reena                   We will create a return request on your behalf and we will notify on your e-mail id.           12:56 PM, 03rd Apr                     Katerina Murray                             12:57 PM, 03rd Apr                     Katerina Murray                    Thank you.           12:57 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           12:58 PM, 03rd Apr                     Katerina Murray                    Do i need to print any label or just hand it over           12:58 PM, 03rd Apr                   Reena                   We would like to inform you that you can simply handover the items to the courier agent.           01:00 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           01:00 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:01 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977286