Subject: Ticket Assigned - Conversation with Danny Milton
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 08:57:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Danny Milton Danny Milton                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi danny milton, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #4723939318 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  4723939318 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Phone number Customer:  97455727055            12:43 PM, 03rd Apr                   Reena                   Good Afternoon Danny, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:44 PM, 03rd Apr                     Danny Milton                    Hi I would like to know abut the order I placed           12:44 PM, 03rd Apr                     Danny Milton                    It shows proceeding for the past 3 hours or so           12:44 PM, 03rd Apr                     Danny Milton                    And it says I should be getting the order today           12:45 PM, 03rd Apr                   Reena                   We see that you have placed the order on Apr 3, 2023 and expected delivery date is for today.           12:47 PM, 03rd Apr                     Danny Milton                    Yes           12:47 PM, 03rd Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:47 PM, 03rd Apr                   Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           12:48 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           12:48 PM, 03rd Apr                     Danny Milton                    Can I have one more request           12:48 PM, 03rd Apr                     Danny Milton                    I would like the emails to be sent to [email-masked]           12:48 PM, 03rd Apr                     Danny Milton                    The tracking is sent to a different email and I would like to change it to this one           12:49 PM, 03rd Apr                   Reena                   We would like to inform you that it is not possible to change e-mail account, we would request you to kindly create your new account with correct e-mail id.           12:50 PM, 03rd Apr                     Danny Milton                    Could they still contact me for my items instead of changing my email id as of now           12:51 PM, 03rd Apr                     Danny Milton                    By phone number           12:51 PM, 03rd Apr                     Danny Milton                    That would be convenient instead of re ordering           12:51 PM, 03rd Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items.           12:52 PM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           12:53 PM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:56 PM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5977242