Subject: Ticket Assigned - Conversation with Hani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 07:47:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hani Hani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hani Bot:  Hi hani, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552175068            11:13 AM, 03rd Apr                   Reena                   Good Afternoon Hani, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:17 AM, 03rd Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:19 AM, 03rd Apr                     Hani                    hi           11:21 AM, 03rd Apr                     Hani                    hi reena           11:22 AM, 03rd Apr                     Hani                    Hi           11:23 AM, 03rd Apr                     Hani                    hellow           11:25 AM, 03rd Apr                     Hani                    hello           11:27 AM, 03rd Apr                   Reena                   We would request you to kindly elaborate your concern           11:27 AM, 03rd Apr                     Hani                    ok           11:28 AM, 03rd Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:31 AM, 03rd Apr                     Hani                    yes           11:31 AM, 03rd Apr                     Hani                    my issue that i received wrong size           11:31 AM, 03rd Apr                     Hani                    of babe pants , qty 4           11:31 AM, 03rd Apr                     Hani                    but unfortunately i cant return them           11:32 AM, 03rd Apr                     Hani                    so could you give me solution           11:32 AM, 03rd Apr                     Hani                    because its not my mistake , its center point store misrake           11:33 AM, 03rd Apr                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9423309543           11:33 AM, 03rd Apr                     Hani                    i choosed the proper size           11:33 AM, 03rd Apr                     Hani                    but i received wrong size           11:33 AM, 03rd Apr                     Hani                    yes           11:34 AM, 03rd Apr                     Hani                    and the other order also           11:34 AM, 03rd Apr                     Hani                    9423213919           11:34 AM, 03rd Apr                     Hani                    9423309543           11:36 AM, 03rd Apr                   Reena                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           11:36 AM, 03rd Apr                   Reena                   As per the policy, (Juniors Printed Trainer Briefs with Elasticised Waistband, ) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           11:37 AM, 03rd Apr                     Hani                    so what can i do           11:37 AM, 03rd Apr                   Reena                   Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.           11:37 AM, 03rd Apr                     Hani                    so now what i will do ? raising the isse to Abu dhabi department of Economic Development or what ?           11:38 AM, 03rd Apr                     Hani                    its not used , and its not our mistaje           11:39 AM, 03rd Apr                     Hani                    so what is the solution           11:40 AM, 03rd Apr                     Hani                    if you want me to open case i can           11:40 AM, 03rd Apr                   Reena                   We would request you to kindly share with us the images of the item in current condition.           11:40 AM, 03rd Apr                     Hani                    since its not my mistake           11:41 AM, 03rd Apr                     Hani                    give me please whatsaap please to send to it as my wife now is out of flat           11:42 AM, 03rd Apr                     Hani                    or email           11:42 AM, 03rd Apr                   Reena                   E-mail id- [email-masked]           11:44 AM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           11:44 AM, 03rd Apr                     Hani                    no thanks           11:44 AM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:46 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976625