Subject: Ticket Assigned - Conversation with Dedesh
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 07:06:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dedesh Dedesh                             10:46 AM, 03rd Apr                     Dedesh                    I have not received this order what is happening           10:46 AM, 03rd Apr                     Dedesh                             10:49 AM, 03rd Apr                     Dedesh                             10:49 AM, 03rd Apr                     Dedesh                             10:49 AM, 03rd Apr                     Dedesh                    Please make it possible for me receive this oder today           10:50 AM, 03rd Apr                   Reena                   Good Afternoon Dedesh, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:52 AM, 03rd Apr                     Dedesh                    That's my oder above I have not received it           10:53 AM, 03rd Apr                     Dedesh                   
  What is happening?           10:54 AM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           10:54 AM, 03rd Apr                     Dedesh                    I've been told this the last 3 days can I get my oder today by 5pm please           10:57 AM, 03rd Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 7 days           10:58 AM, 03rd Apr                     Dedesh                    Will I receive this today by 5pm am travelling at night           10:59 AM, 03rd Apr                     Dedesh                    My Mobile number is 0582537824           11:00 AM, 03rd Apr                   Reena                   Thank you for confirming contact number           11:00 AM, 03rd Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and wil
 l get back to you as soon as possible.           11:01 AM, 03rd Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:01 AM, 03rd Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:02 AM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           11:02 AM, 03rd Apr                     Dedesh                    The last 3 days am calling same story issue will be solved as soon as possible....I don't understand this....           11:02 AM, 03rd Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           11:04 AM, 03rd Apr                   Reena          
          Please let us know if we can assist you any other queries.           11:05 AM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:06 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5976362