Subject: Ticket Assigned - Conversation with Nihal Wasta
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 05:47:47 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nihal Wasta Nihal Wasta                    Hi           09:28 AM, 03rd Apr                     Nihal Wasta                    I had some queries related to my order           09:29 AM, 03rd Apr                     Nihal Wasta                    I haven't received my order .It's been more than a week or so           09:29 AM, 03rd Apr                     Nihal Wasta                    It showed I will get the order by next day but i haven't received any confirmation mail           09:30 AM, 03rd Apr                     Nihal Wasta                    And on app it's showing in processing           09:30 AM, 03rd Apr                   Reena                   Good Morning Nihal, Thank you for contacting Max. This is Reena, I will be happy to assist you.           09:31 AM, 03rd Apr                     Nihal Wasta                    Please look into this          
  09:32 AM, 03rd Apr                     Nihal Wasta                    I placed the order on 25th March           09:33 AM, 03rd Apr                   Reena                   It will just take a moment to check the details for you.           09:36 AM, 03rd Apr                     Nihal Wasta                    Sure           09:37 AM, 03rd Apr                   Reena                   We would like to inform you that we are unable to locate your order id kindly share with us the order id           09:39 AM, 03rd Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           09:40 AM, 03rd Apr                     Nihal Wasta                    Yes           09:40 AM, 03rd Apr                     Nihal Wasta                    Give me a minute           09:40 AM, 03rd Apr                     Nihal Wasta                             09:41 AM, 03rd Apr                   Reena                   Thank you for sharing the order numbe
 r           09:43 AM, 03rd Apr                   Reena                   We would like to inform you that your id 9422044617 is ready for collection           09:44 AM, 03rd Apr                   Reena                   Kindly make sure to have your Emirates ID or Passport, during the pickup.           09:44 AM, 03rd Apr                   Reena                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           09:44 AM, 03rd Apr                     Nihal Wasta                    I haven't received any Sms yet           09:45 AM, 03rd Apr                     Nihal Wasta                    Thanks           09:45 AM, 03rd Apr                   Reena                   If you do not receive the SMS to collect your order, you can consider this conversation as order confirmation           09:45 AM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           0
 9:46 AM, 03rd Apr                     Nihal Wasta                    Thanks for the help           09:46 AM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           09:47 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5975992