Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 03 Apr 2023 05:46:59 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                             09:27 AM, 03rd Apr                     .                             09:27 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:28 AM, 03rd Apr                     .                    Chat           09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Hi . , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            09:28 AM, 03rd Apr                     .                    2           09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:28 AM, 03rd Apr                     .                    2           09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:28 AM, 03rd Apr                     .                    1           09:28 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:28 AM, 03rd Apr                     .                    [email-masked]           09:29 AM, 03rd Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:29 AM, 03rd Apr                     .                    Ok           09:29 AM, 03rd Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:31 AM, 03rd Apr                     .                    Hello           09:31 AM, 03rd Apr                     .                    Order No : 9416470922           09:32 AM, 03rd Apr                     .                    I am writing to bring to your attention an issue with the shoes I purchased from your company. I bought a pair of shoes from your few weeks ago, and after wearing them only a few times, I noticed that the sole of the shoe started coming out from the bottom, which has caused me a lot of inconvenience.           09:34 AM, 03rd Apr                     .                    I am disappointed with the quality of the shoes, and I believe that the issue with the shoes is a manufacturing defect. I am attaching some pictures of the damaged shoes for your reference.           09:34 AM, 03rd Apr                     .                    I would appreciate it if you could take immediate action to resolve this issue. I would like to request either a refund or a replacement for the defective shoes. I hope that you can resolve this issue in a timely and efficient manner.           09:35 AM, 03rd Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           09:35 AM, 03rd Apr                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           09:35 AM, 03rd Apr                     .                             09:36 AM, 03rd Apr                     .                             09:36 AM, 03rd Apr                   Reena                   Thank you for sharing the images           09:36 AM, 03rd Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id           09:36 AM, 03rd Apr                     .                    Thank you for taking this matter seriously and hope the issue will be resolved soon           09:38 AM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           09:40 AM, 03rd Apr                     .                    for now only this, i hope i will not get any new in future           09:40 AM, 03rd Apr                     .                    can you please share any complaint or reference number for future conversation on the above           09:41 AM, 03rd Apr                   Reena                   We would like to inform you that after closing this conversation you will get your complaint number.           09:42 AM, 03rd Apr                     .                    That's great and I really appreciate your efforts in resolving the customer queries.           09:44 AM, 03rd Apr                   Reena                   Please let us know if we can assist you any other queries.           09:45 AM, 03rd Apr                     .                    No           09:45 AM, 03rd Apr                     .                    That's it for now           09:46 AM, 03rd Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:46 AM, 03rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5975987