Subject: New Reply Received - Late delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 15:08:59 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Late delivery  Ticket comment <div>Hi,</div>
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<div>What do you want me to respond to ? My order was rejected and refund is being processed right ? What’s the issue now ? <br><br><div dir="ltr">Best Regards,<div>Merrin</div>
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<div>On 1 Apr 2023, at 5:23 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5934663</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5934663<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Merrin,<br><br>Thank you for contacting Max.<br><br>We sincerely apologize for any inconvenience caused.  <br><br>We would like to inform you regarding the order id 9422290966 that as per the tracking you have rejected the order.<br><br>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.  </div>
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<div style="" dir="ltr">We have checked and as we can see a refund amount of AED 127.80 has been successfully processed on 31/3/2023 to the original mode of payment. An email notification regarding the same was sent to your email address.</div>
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<div style="" dir="ltr">Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.</div>
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<br><br>We would request you to please confirm with us that you have been contacted by the courier agent or not.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank you<br>Max Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5934663