Subject: Ticket Assigned - Conversation with Sophie Sheikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 13:28:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sophie Sheikh Sophie Sheikh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sophie sheikh Bot:  Hi sophie sheikh, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0545402011            05:03 PM, 01st Apr                     Sophie Sheikh                    Thank you           05:03 PM, 01st Apr                   Reena                   Good Afternoon Sophie, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:07 PM, 01st Apr                     Sophie Sheikh                    Hi.. i justbreceived my order and im very unhappy with the product           05:08 PM, 01st Apr                     Sophie Sheikh                    Its not upto the standard, it doesnt match the desription, its not even the brand advertised, ut has damages           05:08 PM, 01st Apr                     Sophie Sheikh                    Hi Reena, i dont have all day to stare at my phone waiting for yoir reply           05:10 PM, 01st Apr                   Reena                   We see that you are contacting us regarding the order id 9423263303           05:11 PM, 01st Apr                     Sophie Sheikh                    Thats my only order           05:11 PM, 01st Apr                     Sophie Sheikh                    It took you this long to find that out.           05:11 PM, 01st Apr                     Sophie Sheikh                    Can you please ask an agent to call me. I dont have time for this.           05:12 PM, 01st Apr                   Reena                   We sincerely apologize for the inconvenience caused.           05:14 PM, 01st Apr                     Sophie Sheikh                    And youbare trstimg my patience           05:14 PM, 01st Apr                     Sophie Sheikh                    Hello. Are you there?           05:15 PM, 01st Apr                   Reena                   We can arrange a return for your damaged product, we would request you to kindly confirm with us if you want us to create a return request on your behalf.           05:16 PM, 01st Apr                     Sophie Sheikh                    Inwantba full refund including my delivery fee           05:17 PM, 01st Apr                     Sophie Sheikh                    Please arrange a return and refund in full. Worst experience with centerpoint shopping  and customer care           05:18 PM, 01st Apr                     Sophie Sheikh                             05:19 PM, 01st Apr                   Reena                   We will create a return request for this item and notify you on your e-mail id.           05:21 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           05:21 PM, 01st Apr                     Sophie Sheikh                    Thanks           05:21 PM, 01st Apr                     Sophie Sheikh                    Never again with centerpoint           05:21 PM, 01st Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           05:22 PM, 01st Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           05:23 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           05:23 PM, 01st Apr                     Sophie Sheikh                    You send a different brand is what kind if prank?? I wouldnt even pay 10aed for you have sent           05:23 PM, 01st Apr                     Sophie Sheikh                    No inqueries. Please take the return and refund me in full           05:23 PM, 01st Apr                   Reena                   We will notify you regarding the return request on your e-mail id           05:27 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:27 PM, 01st Apr                     Sophie Sheikh                    Thank you           05:27 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5964031