Subject: Ticket Assigned - Conversation with Syed
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 12:11:33 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Syed Syed                    Hi           03:31 PM, 01st Apr                   Reena                   Good Afternoon Syed, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:34 PM, 01st Apr                     Syed                    Dear i receivedmy parcel today           03:35 PM, 01st Apr                     Syed                    But its incomplete           03:35 PM, 01st Apr                     Syed                             03:36 PM, 01st Apr                     Syed                    This shirt is missing           03:36 PM, 01st Apr                   Reena                   We see that you are contacting us regarding the order id 9423290134           03:38 PM, 01st Apr                   Reena                   It will just take a moment to check the details for you.           03:38 PM, 01st Apr             
         Syed                    Yea plz           03:41 PM, 01st Apr                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           03:46 PM, 01st Apr                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           03:46 PM, 01st Apr                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           03:46 PM, 01st Apr                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you 
 are aware of each and every thing that is happening with you order.           03:46 PM, 01st Apr                   Reena                   In regards to your refund, we have initiated a refund of AED 0.9966 in your my credit account and  AED 43.0034 into your original payment mode.           03:47 PM, 01st Apr                     Syed                    Dear that was           03:48 PM, 01st Apr                     Syed                    This set           03:48 PM, 01st Apr                     Syed                    This shirt is also missing ..           03:49 PM, 01st Apr                   Reena                   We would like to inform you that your refund has been processed for the both items- Slogan Embossed Print T-shirt with Applique Detail,  Polo T-shirt and Animal Printed Shorts Set           03:55 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:55 PM, 01st Apr                     Syed        
             I will receive the amount in my  bank account ??           03:56 PM, 01st Apr                   Reena                   The refund has been processed amount of AED 0.9966 in your my credit account and AED 43.0034 into your original payment mode.           03:59 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:59 PM, 01st Apr                     Syed                    And refund for applique shirt ??           03:59 PM, 01st Apr                     Syed                    In total 45 for set and 12 for the shirt           04:00 PM, 01st Apr                     Syed                    Its 57           04:00 PM, 01st Apr                   Reena                   We have checked and we would like to inform you that you have used promotional voucher while placing your order.           04:04 PM, 01st Apr                   Reena                   All the vouchers are non refundable. Hence, we have pr
 ocessed the refund for the same amount which you have paid for it.           04:04 PM, 01st Apr                     Syed                    I dont want voucher refund ..           04:05 PM, 01st Apr                     Syed                    I want my money back           04:05 PM, 01st Apr                     Syed                    I paid 12 for the shirt           04:05 PM, 01st Apr                     Syed                    Amount hs bn deducted frm my acnt           04:05 PM, 01st Apr                   Reena                   Kindly note we have processed the refund amount of AED 0.9966 in your my credit account and AED 43.0034 into your original payment mode. We would like to inform you that you have used promotional voucher AED 11 while placing your order.           04:08 PM, 01st Apr                   Reena                   All the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           04:08 PM, 01st Apr 
                   Reena                   Please let us know if we can assist you any other queries.           04:10 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.     Have a wonderful day.           04:10 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963445