Subject: Ticket Assigned - Conversation with Tamara Farhat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 11:56:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tamara Farhat Tamara Farhat                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi tamara farhat, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9423396070 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:30 PM, 01st Apr                     Tamara Farhat                    Ok           03:31 PM, 01st Apr                     Tamara Farhat                    Hello. I need your support please.           03:32 PM, 01st Apr                     Tamara Farhat                    I have an online order that should be delivered tomorrow, but I urgently need it today because tomorrow morning i am traveling. So i need you to hurry up the shipment process please.           03:33 PM, 01st Apr                   Reena                   Good Afternoon Tamara, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:34 PM, 01st Apr                   Reena                   We see that you are contacting us regarding the order id 9423396070           03:37 PM, 01st Apr                     Tamara Farhat                    Yes           03:37 PM, 01st Apr                     Tamara Farhat                    I have an online order that should be delivered tomorrow, but I urgently need it today because tomorrow morning i am traveling. So i need you to hurry up the shipment process please.           03:40 PM, 01st Apr                   Reena                   We would like to inform you that order consignment is not generated yet, once the order is shipped from our end we will forward your concern to the shipping partner.           03:41 PM, 01st Apr                     Tamara Farhat                    I see that it is already processed, but needs to be shipped and delivered today please           03:41 PM, 01st Apr                   Reena                   Please allow us some time to do a needful.           03:41 PM, 01st Apr                     Tamara Farhat                    What do u mean order consignment?           03:41 PM, 01st Apr                   Reena                   We would like to inform you that your order has not been shipped yet. Once order will be shipped we will forward your concern to the shipping partner.  ​           03:44 PM, 01st Apr                     Tamara Farhat                    I understand this but please make sure it is shipped as soon as possible today           03:45 PM, 01st Apr                   Reena                   We will try to deliver your order as soon as possible           03:53 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:55 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:56 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963315