Subject: Ticket Assigned - Conversation with Nady
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 11:21:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nady Nady                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nady Bot:  Hi nady, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562093049            02:41 PM, 01st Apr                     Nady                    Ok           02:44 PM, 01st Apr                     Nady                    Hi           02:46 PM, 01st Apr                   Prachi                   Good Evening Nady, Thank you for contacting Centrepoint. This is Prachi, I will be happy to help you.           02:47 PM, 01st Apr                     Nady                    Hi           02:47 PM, 01st Apr                     Nady                    I just order first order from app           02:47 PM, 01st Apr                     Nady                    And promotion code is worked           02:47 PM, 01st Apr                     Nady                    Its 50 Aed more           02:47 PM, 01st Apr                     Nady                    Should i cancel the order and repeat it or you could help me to refund the amount           02:48 PM, 01st Apr                   Prachi                   Are you referring to this order no 9423483659?           02:48 PM, 01st Apr                     Nady                    Yes           02:48 PM, 01st Apr                     Nady                    317 aed           02:49 PM, 01st Apr                     Nady                    Its higher than 300           02:49 PM, 01st Apr                   Prachi                   Kindly confirm us which promo code you are trying to use.           02:49 PM, 01st Apr                     Nady                    CP50           02:49 PM, 01st Apr                   Prachi                   Thank you for sharing the details. Please allow me a moment to check this for you.           02:51 PM, 01st Apr                     Nady                    Ok           02:51 PM, 01st Apr                   Prachi                   We sincerely apologize for any inconvenience caused           02:53 PM, 01st Apr                   Prachi                   We would like to inform you that "CP15" promo code is only applicable on first order.           02:54 PM, 01st Apr                     Nady                    Its my first order!           02:54 PM, 01st Apr                   Prachi                   We have checked the details and in order no 9423483659 there is not promo code used for it.           02:55 PM, 01st Apr                     Nady                    Thats why im contacting you           02:56 PM, 01st Apr                     Nady                    What should i do           02:56 PM, 01st Apr                     Nady                    Should i cancel it and reoder?           02:56 PM, 01st Apr                   Prachi                   Have you tried to apply the code while placing the order?           02:57 PM, 01st Apr                     Nady                    Once i put my card, i thought it will give me the option to put it           02:58 PM, 01st Apr                     Nady                    Then i found it deducted           02:58 PM, 01st Apr                     Nady                    If you couldn't help me in that, requesting your support to cancel the order           02:58 PM, 01st Apr                     Nady                    Its my first time to use your app           02:59 PM, 01st Apr                   Prachi                   If you wish to cancel the order we can cancel it.           02:59 PM, 01st Apr                     Nady                    Yes please           03:00 PM, 01st Apr                   Prachi                   Unfortunately, we are unable to add the promo code and "CP15" promo code is only applicable on first order.           03:00 PM, 01st Apr                     Nady                    Its my first order           03:00 PM, 01st Apr                     Nady                    Why you keep telling me that           03:00 PM, 01st Apr                     Nady                    I changed my mind, if you tell me i tried to re order i will get the 50, unfortunately i will not re order           03:02 PM, 01st Apr                   Prachi                   Upon your request, we have gone ahead and canceled your order. The amount you paid will be refunded to your original payment method in 7-14 working days.           03:02 PM, 01st Apr                   Prachi                   Is there anything else I can assist you with?           03:02 PM, 01st Apr                     Nady                    Please confirm if the promo code will be working now           03:02 PM, 01st Apr                     Nady                    ?!           03:03 PM, 01st Apr                   Prachi                   In order to avail the promo code you need to place order with another email address.           03:03 PM, 01st Apr                     Nady                    My first order has been cancelled           03:04 PM, 01st Apr                     Nady                    Could you please refer the chat to different person           03:04 PM, 01st Apr                   Prachi                   We can understand your concern but we would like to inform you that CP15 code is only applicable when we place order for the first time,           03:06 PM, 01st Apr                   Prachi                   and you have to apply the promo code in promo section.           03:06 PM, 01st Apr                     Nady                    Hi prachi, i would like to talk with different perso, please           03:07 PM, 01st Apr                   Prachi                   If you are still interested in this voucher code we request you to creater a different account with other email address and place a new order with us with the voucher code "cp15"           03:07 PM, 01st Apr                     Nady                    Did you read my last request, please?           03:08 PM, 01st Apr                   Prachi                   I am transferring this chat to other agent.           03:09 PM, 01st Apr                     Nady                    Thanks           03:09 PM, 01st Apr                   Reena                   Good Afternoon Nady, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:10 PM, 01st Apr                     Nady                    Hi reena, i ordered my first order moments ago and i requested a refund of 50 aed of the promo code of first order or to cancel it and re order           03:11 PM, 01st Apr                     Nady                    Now i have to create different email           03:11 PM, 01st Apr                     Nady                    If yes, could you please share the items which i ordered to re order faster?           03:12 PM, 01st Apr                   Reena                   We would request you to please confirm with us that you want us to share the items name which you have ordered under your previous order id           03:13 PM, 01st Apr                     Nady                    Yes please           03:13 PM, 01st Apr                   Reena                   It will just take a moment to check the details for you.           03:14 PM, 01st Apr                     Nady                    Ok           03:16 PM, 01st Apr                   Reena                   Items names - 1. Textured Crew Neck T-shirt with Short Sleeves  2. Kappa Tape Detail Jogger with Pockets and Drawstring Closure  3. Solid Joggers with Drawstring Closure and Pockets  4. Kappa Solid Joggers with Drawstring Closure and Pockets  5. Kappa Solid Sweatshirt with Crew Neck and Long Sleeves  6. Solid Crew Neck T-shirt with Short Sleeves and Tape Detail  7. Iconic Typographic Print Crew Neck T-shirt with Short Sleeves           03:17 PM, 01st Apr                     Nady                    Thanks fornyou support           03:17 PM, 01st Apr                     Nady                    Bye           03:18 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:18 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:20 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963019