Subject: Ticket Assigned - Conversation with Abdullah Alyagoob
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 11:06:11 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdullah Alyagoob Abdullah Alyagoob                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdullah alyagoob, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:49 PM, 01st Apr                     Abdullah Alyagoob                             02:50 PM, 01st Apr                   Reena                   Good Afternoon Abdullah, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:54 PM, 01st Apr                   Reena                   We see that you are contacting us regarding the order id 9422752172           02:58 PM, 01st Apr                   Reena                   We have forwarded your query to the concern team and will be try to arrange the return collection for your order as soon as possible.           03:00 PM, 01st Apr                   Reena                   Please allow us some time to do a needful.           03:00 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:00 PM, 01st Apr                     Abdullah Alyagoob                    The pickup for return was failed even before any call from any agent... can just go and dropped off to any branch near me please           03:01 PM, 01st Apr                     Abdullah Alyagoob                    It will be easier for me           03:01 PM, 01st Apr                     Abdullah Alyagoob                    And for you           03:01 PM, 01st Apr                     Abdullah Alyagoob                    This is my number           03:01 PM, 01st Apr                     Abdullah Alyagoob                    0561315722           03:01 PM, 01st Apr                     Abdullah Alyagoob                    Plz make sure they call before they come           03:02 PM, 01st Apr                     Abdullah Alyagoob                    I am available morning till 11:30           03:02 PM, 01st Apr                     Abdullah Alyagoob                    Then from 4:30 till 7:45           03:03 PM, 01st Apr                   Reena                   We will escalate to the courier partner to arrange the return collection for your order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           03:04 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           03:04 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:05 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5962889