Subject: Ticket Assigned - Conversation with Mary Robert
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 11:01:04 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mary Robert Mary Robert                    Sorry, we''re unable to deliver Textured Crepe Pants with Draw... +10item(s) of order 8422503384 AWB FC0328230004344. Please check your email for more details.           02:38 PM, 01st Apr                     Mary Robert                    Sorry, we''re unable to deliver All-Over Marvel Print Shorts  ... +4item(s) of order 8422942614 AWB FC*********3445. Please check your email for more details.           02:39 PM, 01st Apr                     Mary Robert                    Can i know which items           02:43 PM, 01st Apr                     Mary Robert                    And how much price           02:43 PM, 01st Apr                     Mary Robert                    Why they cancel without telling me?           02:43 PM, 01st Apr                     Mary Robert                    No one call me           02:43 PM, 01st Apr                     Mary Robert                    Except morning Lady called Abeer called me about order amount 13.900           02:45 PM, 01st Apr                     Mary Robert                    I said cancell           02:45 PM, 01st Apr                     Mary Robert                    Yesterday 31           02:45 PM, 01st Apr                     Mary Robert                    I make 2 orders           02:45 PM, 01st Apr                   Reena                   Good Afternoon Mary, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:45 PM, 01st Apr                     Mary Robert                              02:47 PM, 01st Apr                   Reena                   It will just take a moment to check the details for you.           02:48 PM, 01st Apr                     Mary Robert                    Sorry, we''re unable to deliver Textured Crepe Pants with Draw... +10item(s) of order 8422503384 AWB FC0328230004344. Please check your email for more details.           02:48 PM, 01st Apr                     Mary Robert                    Sorry, we''re unable to deliver All-Over Marvel Print Shorts  ... +4item(s) of order 8422942614 AWB FC*********3445. Please check your email for more details.           02:48 PM, 01st Apr                   Reena                   We would like to inform you regarding the order id 8422503384 and 8422942614 that as per the tracking you have rejected the order.           02:52 PM, 01st Apr                   Reena                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           02:52 PM, 01st Apr                   Reena                   We would request you to please confirm with us that you have been contacted by the courier agent or not.           02:52 PM, 01st Apr                     Mary Robert                    No           02:53 PM, 01st Apr                     Mary Robert                    I didn’t reject           02:53 PM, 01st Apr                     Mary Robert                    Who said this?           02:53 PM, 01st Apr                     Mary Robert                    No one call me about them?           02:53 PM, 01st Apr                     Mary Robert                    31 March yesterday i made           02:53 PM, 01st Apr                   Reena                   We are sorry that you were not contacted by the delivery partner, we take these scenarios very seriously as we do not wish you to have such experience with us.           02:56 PM, 01st Apr                   Reena                   Please know that currently the items are on their way back to the warehouse and as we are unable to route them back to you.           02:56 PM, 01st Apr                   Reena                   We would request you to please place a new order with us while I escalate the issue to the relevant team about the delivery failure.           02:56 PM, 01st Apr                   Reena                   We would request you to please place a new order for the same items if available. We will try our best to make sure the items are delivered to you on time.           02:57 PM, 01st Apr                     Mary Robert                    Again?           02:57 PM, 01st Apr                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           02:59 PM, 01st Apr                   Reena                   Please let us know if we can assist you any other queries.           02:59 PM, 01st Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:00 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5962849