Subject: Note Added - [#5694651] Store information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 09:30:07 +0000

Hi ,    DoloresCordova added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5694651    Subject:  Store information   Requester: mohammed imtiaz    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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Dear Sabry,</div>
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Please find attached ARN no. for the credit card refund. I am trying to call the Customer But He is not answering. I dropped Him a message and shared the ARN no.</div>
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Thanks,</div>
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Dolores</div>
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<div>From: Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 31, 2023 9:35 AM<br>
<b>To:</b> DoloresCordova &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Subin Veettil &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5694651] - Store information
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<div class="x_MsoNormal"><span class="x_EmailStyle24"><a id="OWAAM42DFDB7EB52E492EB740C09FAB6F12C9" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@DoloresCordova</span></a></span></div>
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<div class="x_MsoNormal"><span class="x_EmailStyle24">Ok, thanks for the update.</span></div>
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<div class="x_MsoNormal">Please keep us posted asap.</div>
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<div class="x_MsoNormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
<div class="x_MsoNormal" style="background:white"><span style="color:black">Sabry Yousef</span></div>
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<b>From:</b> DoloresCordova &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, March 30, 2023 12:03 PM<br>
<b>To:</b> Sabry Yousef &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Subin Veettil &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5694651] - Store information</div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Dear Sabry,</span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">We are still waiting for the response from NI, We requested for the ARN number of the refunded transaction.</span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Thanks,</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Sabry Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, March 30, 2023 11:07 AM<br>
<b>To:</b> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Subin Veettil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; DoloresCordova &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5694651] - Store information</span> </div>
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<div class="x_xmsonormal">Dear Team,</div>
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<div class="x_xmsonormal">What is the update on the refund status.</div>
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<div class="x_xmsonormal" style="background:white"><span style="color:#201F1E">Best Regards,</span></div>
<div class="x_xmsonormal" style="background:white"><span style="color:black">Sabry Yousef</span></div>
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<b>From:</b> Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 5:44 PM<br>
<b>To:</b> Subin Veettil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; DoloresCordova &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5694651] - Store information</div>
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<div class="x_xmsonormal">Team,</div>
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<div class="x_xmsonormal">Please action the below.</div>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'> </span></b><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Pearl
 Rodrigues</span></b>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 3:28 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5694651] - Store information</div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Kindly update us about the below concern.</span></div>
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<div class="x_xmsonormal"><span style="font-size:10.5pt; font-family:-apple-system">Regarding the following concern cx provided the following contact number, kindly find the same and do the needful. Cx will be available on the same number 28th of march onwards.<br>
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Cx contact number : +971507567034<br>
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Problem Statement- Refund complaint<br>
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Store Name-Al gurair center<br>
Customer Name- Mohammed Imtiaz<br>
Customer Contact Number- 507567034<br>
Customer E-mail Id- <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Customer is reporting that " I tried to use the credit voucher at Centrepoint Deira City Center for a purchase of 232 AED but I was not able to redeem it due to some technical issues." The staffs assured that the amount 119AED will be credit back to my account
 in 4-7 working days unfortunately its been more than 25 days I haven't received the refund". Kindly look into it and do needful.<br>
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Regards,<br>
Reena</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016311072'>RE_ HIGHLY IMPORTANCE CARD REFUND AED 119 (1).eml</a>