Subject: Ticket Assigned - Conversation with Misha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 11:21:31 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Misha Misha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  misha Bot:  Hi misha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0509686855            03:03 PM, 31st Mar                     Misha                    I need to know how to earn shukran points when I choose click and collect also I can refund my amount at anytime and how           03:04 PM, 31st Mar                   Reena                   Good Afternoon Misha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:08 PM, 31st Mar                   Reena                   It will just take a moment to check the details for you.           03:15 PM, 31st Mar                     Misha                    I’m waiting for your reply           03:16 PM, 31st Mar                   Reena                   To pay with Shukran, you must link your CentrepointStores.com and Shukran accounts.           03:18 PM, 31st Mar                   Reena                   Here's how to tie them together. You will first need to create a CentrepointStores.com account If you already have a CentrepointStores.com account, link your Shukran membership to it by clicking 'Thanks' in the 'My Account' menu.           03:18 PM, 31st Mar                   Reena                   Here's how you can pay using your Shukrans: Log in to your CentrepointStores.com account. The Checkout indicator on the checkout page will help you determine how many points you can spend. Move the cursor to choose the amount of savings you want.           03:18 PM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           03:18 PM, 31st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:21 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957419