Subject: Ticket Assigned - Conversation with Ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 11:19:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayesha Ayesha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ayesha, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:53 PM, 31st Mar                   Reena                   Good Afternoon Ayesha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:55 PM, 31st Mar                     Ayesha                    Hi reena           02:55 PM, 31st Mar                     Ayesha                    I want to inquire about my order status update. I received it yesterday and I want to return a few items. But the status is still processing           02:57 PM, 31st Mar                     Ayesha                    Kindly update it to return           02:57 PM, 31st Mar                     Ayesha                    Sorry update it to received so that I can return my itmems           02:57 PM, 31st Mar                     Ayesha                    Are you still there           02:59 PM, 31st Mar                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9422893419 or 9422917928           03:00 PM, 31st Mar                     Ayesha                    Both the orders. In both the orders there are few items that I want to return           03:01 PM, 31st Mar                     Ayesha                    They didn't fit           03:01 PM, 31st Mar                   Reena                   As per the policy, (164817511 - - Floral Print Non-Wired Bra with Hook and Eye Closure, 164962600 - - Solid Non-Padded Unwired Bra with Adjustable Straps, 164962578 - - Solid Non-Padded Unwired Bra with Adjustable Straps) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           03:04 PM, 31st Mar                     Ayesha                    Yeah but I want to return other items not these           03:04 PM, 31st Mar                     Ayesha                    Can you just kindly update the status so that I can return what I don't want           03:06 PM, 31st Mar                   Reena                   We would request you to kindly confirm with us the items name as mentioned on the website which you want us return back.           03:06 PM, 31st Mar                     Ayesha                    SHOEXPRESS Solid Bow Applique Slip-On Booties with Hook and Loop Closure           03:07 PM, 31st Mar                     Ayesha                    BABYSHOP Juniors Lace Baby Booties Color: White Size: 12-18 mths           03:07 PM, 31st Mar                     Ayesha                    SPLASH Set of 2 - Printed Pyjama with Drawstring Closure Color: Multicolour Size: 14           03:08 PM, 31st Mar                   Reena                   We would like to inform you that we will create a return request of the above mentioned item and will notify on your e-mail id.           03:10 PM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           03:10 PM, 31st Mar                     Ayesha                    SPLASH Set of 2 - Printed Pyjama with Drawstring Closure Color: Multicolour Size: 14           03:11 PM, 31st Mar                     Ayesha                    CENTREPOINT La Vie en Rose Printed Round Neck T-Shirt Color: Blue Size: XL           03:12 PM, 31st Mar                   Reena                   We will notify you after creating a return request for the items           03:15 PM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           03:15 PM, 31st Mar                     Ayesha                    No thanks. That's it           03:17 PM, 31st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:19 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5957405