Subject: New Reply Received - Order #9422424214
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 10:24:38 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order #9422424214  Ticket comment <div>Dear,
</div>
<div>We re ordered the item under order number #9423018923 and we got the exact same product with the exact same fault and the exact same issue.</div>
<div>
<br>
</div>
<div>Where we sent the same product we returned or is this a manufacturing fault from your end?</div>
<div>
<br>
</div>
<div>Please arrange for return for this item and view the video attached.<br>
<br>
<div dir="ltr">
<div>Regards ,</div>
Marwan Barakat Chami</div>
</div>
<div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 30 Mar 2023, at 4:53 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Marwan,<br>
<br>
Thank you for contacting Centrepoint.<br>
<br>
We would like to inform you that for the return request for order No.9422424214, the return product has been collected from your side and it has now reached the warehouse.<br>
<br>
We would like to inform you that your product will take 1 -2 business days from the time we receive your return to conduct a quality check and issue your refund.<br>
<br>
Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br>
<br>
Thank you for your shopping and cooperation with us.<br>
<br>
Do not hesitate to contact us if you have any inquiries.<br>
<br>
Thank you,<br>
Centrepoint support team</div>
</div>

</div>
</div>
</blockquote>

</blockquote></div>

Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044016225429'>Video.mov</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5938988