Subject: Ticket Assigned - Conversation with Hi My Name Is Sarah Kidwai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:06:15 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi My Name Is Sarah Kidwai Hi My Name Is Sarah Kidwai                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi my name is sarah kidwai, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8422915967 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0330230003636     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096569397950            12:45 PM, 31st Mar                     Hi My Name Is Sarah Kidwai                    No delivery agent contacted me since yesterday. Delivery was supposed to be done yesterday           12:45 PM, 31st Mar                     Hi My Name Is Sarah Kidwai                    Where is my order. I paid for delivery to be done yesterday           12:46 PM, 31st Mar                   Reena                   Good Afternoon Sara, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:55 PM, 31st Mar                   Reena                   It will just take a moment to check the details for you.           01:00 PM, 31st Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           01:02 PM, 31st Mar                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​           01:02 PM, 31st Mar                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0330230003636 with tracking id FC0330230003636           01:02 PM, 31st Mar                   Reena                   However, we will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           01:03 PM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           01:03 PM, 31st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:05 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956635