Subject: Ticket Assigned - Conversation with Clarisse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:04:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Clarisse Clarisse                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  clarisse Bot:  Hi clarisse, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97450328033            12:43 PM, 31st Mar                     Clarisse                    I have order online and i got wrong size because i didn’t kniw that some of it is oversize  can i return and change the size of it in any centerpoint shop ?           12:46 PM, 31st Mar                   Reena                   Good Afternoon Clarisse, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:51 PM, 31st Mar                   Reena                   We see that you are contacting us regarding the order id 4723041115           12:53 PM, 31st Mar                   Reena                   We understand that you wish to exchange some of the items. Please know that in order to exchange the item.           12:56 PM, 31st Mar                   Reena                   You can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           12:56 PM, 31st Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           12:56 PM, 31st Mar                   Reena                   If you want us to create a return request on your behalf, please confirm us the items name.           12:57 PM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           01:00 PM, 31st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:03 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956624