Subject: Ticket Assigned - Conversation with Bia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 07:44:00 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bia Bia                    Hi, can u help me change the option of my order as the product is already delivered but the the tracking option is still in processing. I actually want to return one item but the return option for the ordered item is not yet there. Delivered  a minute ago Centrepoint Stores  ✍️ Please enter your name           11:20 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:20 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hello Bia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:20 AM, 31st Mar                     Bia                    Hi, can u help me change the option of my order as the product is already delivered but the the tracking option is still in processing. I actually want to return one item but the return option for the ordered item is not yet there.           11:21 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Hi Bia , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:21 AM, 31st Mar                     Bia                    2           11:21 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:21 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:21 AM, 31st Mar                     Bia                    2           11:21 AM, 31st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:21 AM, 31st Mar                     Bia                    1           11:21 AM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:21 AM, 31st Mar                     Bia                    [email-masked]           11:22 AM, 31st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:22 AM, 31st Mar                   Reena                   Good Afternoon Bia, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:30 AM, 31st Mar                   Reena                   It will just take a moment to check the details for you.           11:32 AM, 31st Mar                     Bia                    Yeah pls help me update my order status           11:32 AM, 31st Mar                     Bia                    Because i want to return one item and the return option is not there           11:33 AM, 31st Mar                   Reena                   We would request you to kindly confirm with us that you are contacting us regarding the order id 9422666890 or 9422916727           11:36 AM, 31st Mar                     Bia                    9422666890           11:37 AM, 31st Mar                     Bia                    Textured running shoes with lace-up closure for kids white in color           11:39 AM, 31st Mar                   Reena                   We would request you to kindly confirm with us the items name which you want us to return back.           11:39 AM, 31st Mar                     Bia                    I want to return this one item           11:39 AM, 31st Mar                     Bia                    Textured running shoes with lace-up closure for kids white in color           11:39 AM, 31st Mar                   Reena                   Thank you for sharing the item, we will create a return request and will notify on your e-mail id.           11:40 AM, 31st Mar                   Reena                   Please let us know if we can assist you any other queries.           11:40 AM, 31st Mar                     Bia                    The item is already processed with one of ur colleagues. Thank you so much           11:42 AM, 31st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:43 AM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956303