Subject: Ticket Assigned - Conversation with Paula Henderson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 13:01:43 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Paula Henderson Paula Henderson                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  paula henderson Bot:  Hi paula henderson, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097431602748            04:53 PM, 30th Mar                     Paula Henderson                    Please mark my order as delivered Order#4722431335           04:55 PM, 30th Mar                     Paula Henderson                    4722431335And I need this order marked as delivered too           04:57 PM, 30th Mar                     Paula Henderson                    So I can return some items           04:58 PM, 30th Mar                   Reena                   Good Evening Paula, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:59 PM, 30th Mar                     Paula Henderson                    4722436883And I need this order marked as delivered too so I can return an item           04:59 PM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:59 PM, 30th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           04:59 PM, 30th Mar                     Paula Henderson                    Thanks           05:00 PM, 30th Mar                     Paula Henderson                    How long will this take           05:00 PM, 30th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id           05:00 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           05:00 PM, 30th Mar                     Paula Henderson                    No just this           05:00 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:01 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5952151