Subject: Ticket Assigned - Conversation with arshadsajipa
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:27:51 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshadsajipa arshadsajipa                    Hi           03:53 PM, 30th Mar                     arshadsajipa                             03:54 PM, 30th Mar                     arshadsajipa                             03:54 PM, 30th Mar                     arshadsajipa                    Check this order number 9423048892  4 t-shirt now shows in list           03:55 PM, 30th Mar                     arshadsajipa                             03:55 PM, 30th Mar                     arshadsajipa                             03:55 PM, 30th Mar                     arshadsajipa                    Order number : 9422742269  Cancelled from ur side and amount not refunded           03:56 PM, 30th Mar                   Reena                   Good Afternoon Arshadsajipa, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:01 PM, 30th Mar                     arshadsajipa                    In this order 4 shorts missing           04:01 PM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           04:03 PM, 30th Mar                     arshadsajipa                    Ok           04:03 PM, 30th Mar                   Reena                   We would request you to kindly share with us the items name which you have not received           04:08 PM, 30th Mar                     arshadsajipa                    Pack of 3 Printed T-shirt Checked Long Sleeves Shirt and Trousers with Printed T-Shirt           04:09 PM, 30th Mar                     arshadsajipa                    ☝️           04:09 PM, 30th Mar                     arshadsajipa                    ☝️           04:10 PM, 30th Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           04:11 PM, 30th Mar                   Reena                   ​The last stock of this item was checked by quality team and we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           04:11 PM, 30th Mar                     arshadsajipa                    When u will refund it           04:12 PM, 30th Mar                   Reena                   We have checked and as we can see a refund amount of AED 78 has been successfully processed on 29/3/2023 to the original mode of payment. An email notification regarding the same was sent to your email address.           04:12 PM, 30th Mar                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           04:12 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:12 PM, 30th Mar                     arshadsajipa                    9423048892           04:13 PM, 30th Mar                     arshadsajipa                    Check this order number just now I placed the order but in list there 4 shorts missing           04:13 PM, 30th Mar                   Reena                   We can see that you have ordered these shorts in your order id Paw Patrol Print T-shirt and Shorts Set, Dino Print Terry Shorts, Dino Print Terry Shorts,Dino Print Terry Shorts, Dino Print Terry Shorts,Whales Print 4-Piece T-shirt and Pyjama with Shorts           04:24 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:26 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:27 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951822