Subject: Ticket Assigned - Conversation with Ravi Ranjan Kishore
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 12:20:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ravi Ranjan Kishore Ravi Ranjan Kishore                    Hi           03:56 PM, 30th Mar                     Ravi Ranjan Kishore                    please cancel and refund order number 9423050670           03:56 PM, 30th Mar                   Reena                   Good Afternoon Ravi, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:00 PM, 30th Mar                     Ravi Ranjan Kishore                    the order was accidently placed           04:01 PM, 30th Mar                     Ravi Ranjan Kishore                    please cancel and refund           04:01 PM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           04:03 PM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:05 PM,
  30th Mar                   Reena                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           04:05 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:05 PM, 30th Mar                     Ravi Ranjan Kishore                    can't you cancel right away           04:06 PM, 30th Mar                     Ravi Ranjan Kishore                    i just placed the order           04:06 PM, 30th Mar                   Reena                   We regret to inform you that we can not cancel the order from our end it will be automatically cancelled if not collected within 14 days           04:09 PM, 30th Mar                     Ravi Ranjan Kishore                    ?           04:10 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:10 PM, 30th Mar        
              Ravi Ranjan Kishore                    Just curious to know you can't cancel only click and collect orders or even home delivery orders           04:11 PM, 30th Mar                   Reena                   We would like to inform you that we can cancel your order until your order can processed and shipped.           04:17 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:20 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951767