Subject: Ticket Assigned - Conversation with Jan❄️
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:53:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jan❄️ Jan❄️                    Hello           03:22 PM, 30th Mar                     Jan❄️                    This is regarding my order number  9422674456           03:24 PM, 30th Mar                   Reena                   Good Afternoon Jan, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:30 PM, 30th Mar                     Jan❄️                    This order is delivered to me           03:30 PM, 30th Mar                     Jan❄️                    Yesterday           03:30 PM, 30th Mar                     Jan❄️                    It's still not updated in the app           03:30 PM, 30th Mar                     Jan❄️                    I need to return few items           03:31 PM, 30th Mar                     Jan❄️                    Only if it's updated I will get a return option           03:31 PM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           03:34 PM, 30th Mar                     Jan❄️                    Ok           03:34 PM, 30th Mar                     Jan❄️                    Please take ur time           03:35 PM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:41 PM, 30th Mar                   Reena                   We would request you to kindly confirm with us the items name which you want us to return back.           03:42 PM, 30th Mar                     Jan❄️                    These two           03:43 PM, 30th Mar                   Reena                   We will create a return request on your behalf and we will notify on your e-mail id.           03:44 PM, 30th Mar                     Jan❄️                    Ok. Return amount will be credited to my account right ?           03:45 PM, 30th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           03:48 PM, 30th Mar                     Jan❄️                    Ok           03:48 PM, 30th Mar                     Jan❄️                    Why it's not updated in the app           03:48 PM, 30th Mar                   Reena                   We would like to inform you that we are facing some technical issue at the moment, we have raised it to the technical team to update the same.           03:51 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:52 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:53 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951513