Subject: Ticket Assigned - Conversation with Farida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:46:01 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farida Farida                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi farida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4722527310 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0328230005194     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:22 PM, 30th Mar                   Reena                   Good Afternoon Farida, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:23 PM, 30th Mar                     Farida                    Good afternoon           03:24 PM, 30th Mar                     Farida                    My order no           03:24 PM, 30th Mar                     Farida                    4722527310           03:24 PM, 30th Mar                     Farida                    Is already delivered to me 2 days back           03:24 PM, 30th Mar                     Farida                    But in the status it shows as processing           03:24 PM, 30th Mar                     Farida                    I want you to pls mark it as delivered so that I can place a return request for the ones i want to           03:25 PM, 30th Mar                     Farida                    I had informed an agent earlier but theres no response           03:26 PM, 30th Mar                     Farida                    It stil is the same           03:26 PM, 30th Mar                     Farida                    I want you to do it immediately right now as I am waiting since 2 days alrdy           03:26 PM, 30th Mar                     Farida                    Are you there?           03:26 PM, 30th Mar                   Reena                   It will just take a moment to check the details for you.           03:26 PM, 30th Mar                     Farida                    Pls           03:27 PM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:28 PM, 30th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:28 PM, 30th Mar                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           03:28 PM, 30th Mar                     Farida                    Is that going to take another 2 days?           03:29 PM, 30th Mar                     Farida                    My dear           03:29 PM, 30th Mar                     Farida                    Pls chk my history           03:29 PM, 30th Mar                     Farida                    I also reported about your offer of flat 50% off on beauty but for me it did not give the discount after adding in the cart           03:29 PM, 30th Mar                     Farida                    Wen I told an agent they said they wil chk n i told them also by that time you wil say the discount has ended           03:30 PM, 30th Mar                     Farida                    Centrepoint has really become very bad with customer service           03:30 PM, 30th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:33 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:41 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:43 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951440