Subject: Ticket Assigned - Conversation with Niss
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Mar 2023 11:01:48 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Niss Niss                    Hai           02:46 PM, 30th Mar                     Niss                    I want to return buy order           02:47 PM, 30th Mar                     Niss                    It’s not fit on me           02:47 PM, 30th Mar                   Reena                   Good Afternoon Niss, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:52 PM, 30th Mar                     Niss                    Hai           02:53 PM, 30th Mar                     Niss                    Can I change my order I  order yesterday night and it come now           02:53 PM, 30th Mar                   Reena                   We see that you are contacting us regarding the order id 9422930063           02:53 PM, 30th Mar                     Niss                    When i fit it’s not fit on me and I change my mind I want to Change with other brand           02:54 PM, 30th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:57 PM, 30th Mar                   Reena                   Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           02:58 PM, 30th Mar                     Niss                    No its my fault Iam sorry I just want to ask if I can change           02:58 PM, 30th Mar                     Niss                    Yes           02:58 PM, 30th Mar                     Niss                    Soo I cannot change           02:58 PM, 30th Mar                   Reena                   As per the policy, (Set of 2 - Assorted Non-Padded Underwired Bra with Hook and Eye Closure, Set of 5 - Assorted Midi Briefs with Elasticated Waistband) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           02:59 PM, 30th Mar                   Reena                   Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.           02:59 PM, 30th Mar                     Niss                    Ok I understand           02:59 PM, 30th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:00 PM, 30th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:01 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5951029